Shipping & Delivery Policy

At Ava Toronto, we are committed to delivering your order as efficiently and smoothly as possible. This Shipping & Delivery Policy outlines important information regarding order processing, shipping times, delivery expectations, and customer responsibilities.

By placing an order with Ava Toronto, you agree to the terms described below.

 

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to become active.

Orders are not processed, shipped, or delivered on weekends or holidays.

Estimated Delivery Time

The average delivery time is 3–7 business days, depending on the destination country and local carrier operations.

Please note that delivery times are estimates and may vary due to factors outside our control, including but not limited to:

  • High seasonal demand or peak periods

  • Customs clearance procedures

  • Carrier delays

  • Weather conditions or logistical disruptions

Ava Toronto cannot guarantee exact delivery dates but always strives to ensure timely fulfillment.

Shipping Method & Origin

To offer competitive pricing and a wide product selection, orders are shipped directly from our international fulfillment partners.

As a result:

  • Products may be shipped from overseas warehouses, including Asia.

  • Shipments may arrive separately if multiple items are ordered.

  • Import duties or customs fees may apply depending on your country’s regulations.

Any customs charges, taxes, or import fees imposed by local authorities remain the responsibility of the customer.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination country

  • Package weight and size

  • Selected shipping method

The final shipping fee will always be clearly displayed before completing your purchase.

Delivery Responsibility

Ava Toronto is responsible for your order until it has been marked as delivered by the shipping carrier.

Once tracking information confirms successful delivery:

  • Responsibility for the package transfers to the customer.

  • Ava Toronto cannot be held liable for lost or stolen packages after confirmed delivery.

If you believe your package was delivered incorrectly, please contact the carrier directly first.

 

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Address errors must be reported within 24 hours of placing the order.

  • We cannot guarantee changes after processing has begun.

  • Ava Toronto is not responsible for delays or losses caused by incorrect addresses provided by the customer.

 

Shipping Delays

While we work closely with our logistics partners, delays may occasionally occur. These delays do not qualify for refunds, chargebacks, or cancellations while the order remains in transit.

We appreciate your patience and understanding in such situations.

Contact Information

For any shipping-related questions or support inquiries, please contact us:

Ava Toronto

Contact: info@avatoronto-store.com

Our customer support team will respond as quickly as possible during business hours.

Policy Updates

Ava Toronto reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. The latest version will always be available on our website.

 

Thank you for shopping with Ava Toronto.