General Terms and Conditions

These General Terms and Conditions apply to all purchases made through the website of Ava Toronto. By accessing our website and placing an order, you agree to be bound by the terms outlined below.

We encourage all customers to read these terms carefully before making a purchase.

Applicability

By placing an order on our website, you confirm that you:

  • Are at least 18 years old or have permission from a legal guardian

  • Agree to these General Terms and Conditions

  • Accept our Privacy Policy and Return Policy

These terms apply to all offers, orders, and agreements made through our online store.

Product Information

We strive to provide accurate product descriptions, images, and pricing information at all times.

However:

  • Minor variations in color, size, or appearance may occur due to screen settings or lighting.

  • Typographical errors or inaccuracies may occasionally occur.

  • We reserve the right to correct errors or update product information at any time without prior notice.

Such corrections do not entitle the customer to compensation.

Ordering and Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region. Customers are responsible for ensuring that their selected payment method is supported in their location.

If a payment is declined or reversed, the order will not be processed.

We reserve the right to refuse or cancel orders in cases of suspected fraud, pricing errors, or violation of these terms.

Processing and Delivery

As a modern e-commerce and dropshipping business, Ava Toronto works with international fulfillment partners to offer competitive pricing and exclusive products.

  • Processing Time: 1–3 business days

  • Estimated Shipping Time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our international supplier

Please note:

  • Delivery times are estimates and may vary due to customs clearance, carrier delays, holidays, or unforeseen circumstances.

  • Customers are responsible for providing a correct and complete shipping address.

  • Any import duties or customs fees (if applicable) are the responsibility of the customer unless stated otherwise.

Returns and Cancellations

For detailed information regarding returns, eligibility, and refund procedures, please refer to our separate Return Policy.

Orders may only be canceled within a limited time after placement. Once an order has been processed or shipped, cancellation is no longer possible.

Liability

Ava Toronto is not liable for:

  • Loss or damage during shipping if tracking information shows the package was delivered to the address provided.

  • Delays caused by shipping carriers, customs, or force majeure circumstances.

  • Incorrect delivery due to an incorrectly entered address by the customer.

Customers are responsible for carefully verifying their shipping details before completing their order.

Intellectual Property

All content on the Ava Toronto website, including but not limited to:

  • Texts

  • Product descriptions

  • Images

  • Logos

  • Branding

  • Website design

is the exclusive property of Ava Toronto and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

Complaints Procedure

If you have a complaint, we encourage you to contact us in writing so we can resolve the issue efficiently and professionally.

Please send your complaint to:
info@avatoronto-store.com

We aim to respond within 5 business days.

Governing Law

These General Terms and Conditions are governed by and interpreted in accordance with the laws applicable to Ava Toronto’s registered business operations.

Any disputes arising from or relating to these terms shall be handled by the competent courts in accordance with applicable law.

Ava Toronto reserves the right to update or modify these Terms and Conditions at any time. The most recent version will always be available on our website.